KARACHI: DP World Karachi has decided to introduce Truck Appointment System for all its Afghan and bonded up-country customers taking delivery of import containers.
DP World Karachi is proud to be a pioneer in the terminal industry when it comes to customer facilitation and quality of service for its all stake holders.
Truck appointment system will allow QICT to provide unparalleled service to its existing and prospective customers by allowing them to avail extended storage, guaranteed faster truck turnaround times and providing them with a round the clock support call center for assistance. TAS will also help customers to take deliveries on their preferred / pre-selected time slots.
Operationally this would require those taking Afghan / upcountry bonded cargo to take deliveries during the daytime only i.e. 0900 — 1900 since they don’t have any restriction on day time movement. On the other hand this initiative would mean DP World will be in a better position to handle within the city cargo which has a daytime movement restriction thus serving all customers in the best possible way.
In order to facilitate customers following services will be offered:
. Extended Storage — up to 1900hrs — Savings of up to Rs 1,700/-
. Faster Turnaround time – within 60min — Savings on truck fuel cost
. Assisted deliveries through TAS
Truck parking area — which will serve as a safe parking area for trucks during the
night/day.
These changes will be effective from October 01, 2014.