KARACHI: A storm is brewing in the world of imports and exports as the controversial Faceless Customs Assessment system threatens to bring all operations to a grinding halt from February 22. Customs agents across the nation have announced their intention to cease work, demanding an urgent resolution to the suspension of 45 agents.
At a general body meeting of the All Pakistan Customs Agents Association (APCAA) and the Karachi Customs Agents Association (KCAA), members expressed their deep dissatisfaction with the recent developments. The associations’ discontent stems from the abrupt end of the group-wise clearing system, which has now been replaced by a laborious one-by-one processing system in a single assessment hall. The lack of innovation in this transition has left assessing officers burdened with grueling 12-hour shifts, seven days a week.
An officer, who wished to remain anonymous, stated, “The purpose of the new system was to reduce contact between clearing agents and importers. However, the implementation has been forceful and has disregarded the well-being of the officers involved.”
The new system, while aimed at improving customs processes, has encountered numerous challenges. Customs enforcement has blocked several Goods Declarations (GDs), leading to delays and a backlog of cases. Yaqoob Mako’s newly appointed team has also taken a proactive approach, halting several GDs for inspection.
Both customs agents and officers find themselves in a difficult position. The officers argue that such demanding work conditions—12-hour duty days, seven days a week—are unheard of globally, especially as other countries move towards shorter working weeks to preserve employees’ mental health.
“Our assessment officers are likely to strike,” said an official. “They are isolated, with no contact with the outside world, not even their families. This system seems designed to benefit a few individuals aiming for promotions and positions in international organizations, rather than serving the national exchequer’s interests.”
Meanwhile, the Federation of Pakistan Chambers of Commerce & Industry (FPCCI) has received a formal communication from the APCAA, expressing grave concerns over the suspension of 45 customs agents’ licenses. The FPCCI warns that this action could disrupt the customs clearance process, creating significant hurdles for businesses and individuals who rely on these services.
The situation is further complicated by the impending holy month of Ramadan, which could exacerbate delays and supply chain issues. The FPCCI acknowledges the need for compliance and efficiency but emphasizes that measures should be fair, well-evaluated, and not detrimental to trade operations.
In light of these circumstances, the FPCCI has urged the Federal Board of Revenue (FBR) to intervene immediately. They call for the suspension of the licenses to be put on hold until an independent inquiry can ensure a fair and impartial investigation into the matter. Such action, the FPCCI argues, will restore trust in the Faceless Customs System and prevent unnecessary economic repercussions.
“As the apex representative body of Pakistan’s business community, FPCCI is committed to working with the FBR to address these concerns in a balanced and constructive manner,” said a spokesperson for the FPCCI. “We look forward to a swift and pragmatic resolution to this urgent issue.”
The business community anxiously awaits the FBR’s response, hoping for a resolution that will prevent further disruption and support the nation’s economic stability.