SBP issues comprehensive instructions to banks to enhance customer experience with Call Centers

Call centers are rapidly becoming customers’ top choice to communicate with their Banks. Over time, the use of call centers by customers to seek information, guidance and redressal of complaints from their banks has increased significantly. On the other hand, the technological advancements are helping the banks to provide self-banking… Continue reading

Alkhaleej Training and Education Co. gets contract with Saudi Arabian Monetary Agency

JEDDAH: Alkhaleej Training and Education Co. has announced the awarding of contract with Saudi Arabian Monetary Agency. Under the SAR 34.08 million contract, Alkhaleej Training and Education Co. will operate, manage and develop the communication centers for the Unified Call Centers for the Saudi Arabian Monitory Agency. The company received… Continue reading