KARACHI: The Prime Minister’s complaint portal i.e. the Citizen Portal has turned into just another complaint center, where the complaints just pile up with no action whatsoever.

A number of complaints were lodged on the portal, but no action was taken despite lapse of significant amount of time. Even the complaints against the portal itself went unheard.

An official said Citizen Portal was a very good step and the complaints were heard and addressed efficiently in the beginning, but now it has fallen in the hands of bureaucracy.