MUMBAI: Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, has been ranked number one for customer satisfaction in Europe’s largest independent survey of IT service providers, carried out by Whitelane Research.
TCS has been ranked #1 across Europe by its clients for the sixth consecutive year, with an overall satisfaction score of 79%, beating the industry average by 10 percentage points (69%).
Amit Bajaj, CEO, TCS Europe, said, “During current times of fast paced digital change, our six consecutive years of highest customer satisfaction across Europe is a testament of our ability to stay relevant to our customers through our Enterprise Agile and Machine-First practices. I am deeply proud of our employees and grateful towards our customers for putting their trust in us. The fact that our client satisfaction is equally high, regardless of contract size, demonstrates the deeply ingrained culture of customer centricity and our ability to scale without losing customer focus.”
Marc Lallemand, Chief Silence Officer and Chief Information Office, Marketing & Sales Belux, Engie Electrabel, said, “Digital transformation is one of the three key pillars enabling Engie Electrabel to succeed in the 21st century. However, embracing the opportunities of digital innovation and agile working is only possible with what we call ‘silent’ IT operations: effective, unobtrusive IT. We embarked on an agile journey with TCS in 2017 which helped us deliver a faster time to market, while maintaining absolute silence in IT operations. This is the result of our close collaboration and one-team mentality, and therefore, I think that their highest index of customer satisfoction is well deserved.”
The Whitelane Research study highlighted that the gap between desire and actual implementation of automation, Artificial Intelligence (AI) and robots is still significant and needs to be addressed. Out of those asked, 48% were yet to embrace this technology, yet 68% quantified the benefits that are achievable as significant.
To start addressing this deficit, TCS believes in a Machine-First philosophy as a critical framework for making the most of the opportunities that automation can bring to businesses, communities and individuals around the world.[the_ad id=”31605″]