KARACHI: A Grievances Cell has been setup in Model Customs Collectorate (MCC) Appraisement, Customs House, Karachi to facilitate imports carried out through East Wharf, West Wharf, Off-Dock terminals i.e. AICT, BOML, NLCCT and Pak Shaheen.
The Cell is headed by Mohammad Javed, Additional Collector and would include the Traffic Manager Karachi Port Trust and Operation Manager from each off-dock terminal and Deputy Director, TDAP as its members.
The Cell shall devise modalities for its functioning and shall meet once in a fortnight to attend the grievances of trade.
The Cell will examine the applications received by it and seek to redress the grievance at its own level.
In case such grievance relates to any other office or forum, it shall be forwarded to the relevant office, forum within three days of the receipt thereof.